Job Description: It is the authority of the VIP Guest Services Representative to offer exceptional personalized service and make sure all guests needs are met in a quick and effective way. A VIP Guest Services Representative will help Diamond casino guests in the time that they arrive in the home to the time that they leave, ensuring that the guests expectations are surpassed. They have the capability to understand all hotel/casino services and facilities, special events, and local attractions. A VIP Guest Services Representative should have the ability to initiate and participate in dialogue in a skilled and friendly manner whilst preserving confidentiality in any way times. He/she has to present a professional look that guests will discover attractive and approachable. All duties are performed in compliance with departmental, practices and processes, in addition to inside the framework and purpose of FOCUS and Harrah’s Service Cycle.
Casino vip services job description Video
Diamond Registration: Check-in Diamond guests displaying VIP Service Standards and Assessment type demands. Greet guests as they input Diamond Registration, provide refreshments, participate in non-business associated questions and reevaluate guest support procedures. Distribute email and data noted in Lodging Management System according to the VIP Management. Input similarly day space bookings via telephone/casino staff, collecting relative info and receiving all information from proper casino staff when required. Answer phones and help with guest queries. Provide concierge services for visitors requested and maintain accurate logs exactly the similarly. Reservations can include but aren’t restricted to: spa appointments, shows, golfing, dinner. Arrange transportation and keep proper log. Prepare VIP coming listing and block chambers as they become accessible. Ensure guest info (i.e.: address, telephone, guest opinions and tastes ) is updated and accurate at all times. Settle accounts upon check-out into the suitable folio in accord with comp standards and casino server enter. Coordinate and procedure Bill back asks with other resort properties. Maintain cleanliness of Diamond Registration place and document maintenance problems as they appear. Assist with special projects when time permits. The rest of the job duties as delegated. Keep abreast of current events concerning this Harrah’s, Rio along with the town of Las Vegas.
Diamond Lounge: Greet, monitor and log all Diamond Lounge guests/exceptions describing the services provided by the Diamond Lounge. Keep the right standards for guests that are eligible to utilize the Diamond Lounge. Verify guest moves and maintain accurate records on the log sheets. Answers phones and help guests with queries. Provide concierge services as requested. E-mail Diamond Lounge daily basis in the end of the change.
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